Troubleshooting

Most problems come down to three things: the pass wasn't saved before being added to Wallet, notifications aren't allowed, or a photo is too large.

My pass shows no scans

Scan tracking belongs to a saved pass. If you added a pass to Wallet before saving it, make it again, tap Save Pass, then add the new one to Wallet.

I’m not getting scan notifications

Check iPhone Settings > Notifications > GoPassy, confirm the pass is tracked in Analytics, then sign out and back in.

My photo won’t load on the pass

Use a smaller, square image with a simple background. Very large photos can stop a pass from being created.

The QR code won’t scan

Turn up your screen brightness, hold the phone steady about 20 cm (8 in) away, and keep the code flat on screen.

I didn’t get the verification email

Check spam, then tap Resend Email. Some school and work email systems delay outside mail by a few minutes.

Still stuck?

Email gopassyapp@gmail.com with your iPhone model and what you saw. We reply within 24 hours.